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consultation for client A

fall 2018 - contextual inquiry

communications web

6 circles with business roles written in each of them, along with lines that represent communication channels as well as in-office and work-from-home status.

Team 2K20 (Kay Zhu, Stephanie Choi, Josh Cutter, Ben Flanagan) worked with client A in addressing frustrations regarding virtual collaboration, communication breakdown, and general stress within the organization.


  • interviews
  • affinity chart
  • solution product comparison matrix
  • reports and final presentation